1) Is international shipping available to all countries?
Yes, we ship practically everywhere!
2) How can I check the status of my shipment?
A shipping confirmation email with tracking number and details will be sent to you once your order is packed and sent out.
You can track the status of the shipment by entering the tracking number at your local delivery handler's website.
3) I haven't received my shipping confirmation email.
Please kindly check your spam box.
If you still can't find it, just drop us a message here me and we'll resend it to you.
4) How long does it take for you to send out my orders?
It usually takes us no longer than a week. All orders will be sent out by Air Mail via Hong Kong Post.
Delivery times for international orders cannot be guaranteed due to customs
processing or postal service delays.
5) What are the payment methods on the website?
We accept payments with Stripe.
It supports Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay and Google Pay.
6) Are the listed prices tax included?
The prices listed on our shop do not include customs duties, import taxes, or handling fees. These charges are determined by your country's regulations. We do not collect or cover these fees, nor are we liable for any charges incurred upon delivery.
- Please check your local import policies before placing an order.
- Refunds or returns will not be accepted due to customs-related issues.
Disclamer for Plushie Items
- Each plushie is handcrafted and cotton-stuffed, which means no two are exactly alike. Slight variations in shape, stitching, or details may occur, making each piece unique. Rest assured, every plushie goes through a strict quality check before being shipped.
- We do not accept refunds or returns for minor variations.
- Refunds or replacements are only offered if the plushie is damaged during shipping, and video proof of the unboxing is required. The video must clearly show the package is completely sealed and unopened before being opened on camera.
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Please note: All claims must be made within 7 days of delivery. We strictly do not offer refunds, replacements, or the re-shipment of missing parts if more than 7 days have passed since the delivery date. This 7-day limit applies to all situations without exception, including missing parts, shipping damages, or any other issues.
Payment & Order Resolution Policy
To ensure fair transactions and smooth order processing for all customers, the following policy applies to all purchases made through this shop.
Shipping Payments
In certain cases, additional shipping costs may be required after an order has been placed (for example, when shipping upgrades, address corrections, or international postage adjustments are needed). When this occurs, the buyer will be contacted via email with instructions for completing the additional payment.
Buyers are expected to complete any outstanding shipping payment within the timeframe specified in the notification.
Payment Deadline
If the requested payment is not completed by the stated deadline, the order will be considered unresolved. At that point, the order may be canceled or otherwise closed according to the shop’s discretion.
Buyer Restrictions
Buyers who fail to complete required payments or respond to payment requests may be restricted or blacklisted from making future purchases from this shop.
Public Notice of Unresolved Orders
To maintain transparency and protect the shop from repeated payment disputes, unresolved orders may be documented publicly on the shop’s social media or website. Any such notice will only include limited identifying information (such as a username, nickname, order number, or platform handle) and will be presented factually without personal details.
Good Faith Communication
Customers are encouraged to contact the shop as soon as possible if they encounter any issues completing a payment or meeting a deadline. In many cases, accommodations can be arranged if communication is made in good faith.