1) Is international shipping available to all countries?
Yes, we ship practically everywhere!
2) How can I check the status of my shipment?
A shipping confirmation email with tracking number and details will be sent to you once your order is packed and sent out.
You can track the status of the shipment by entering the tracking number at your local delivery handler's website.
3) I haven't received my shipping confirmation email.
Please kindly check your spam box.
If you still can't find it, just drop us a message here me and we'll resend it to you.
4) How long does it take for you to send out my orders?
It usually takes us no longer than a week. All orders will be sent out by Air Mail via Hong Kong Post.
Delivery times for international orders cannot be guaranteed due to customs
processing or postal service delays.
5) What are the payment methods on the website?
We accept payments with Stripe.
It supports Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay and Google Pay.
6) Are the listed prices tax included?
The prices listed on our shop do not include customs duties, import taxes, or handling fees. These charges are determined by your country's regulations. We do not collect or cover these fees, nor are we liable for any charges incurred upon delivery.
- Please check your local import policies before placing an order.
- Refunds or returns will not be accepted due to customs-related issues.
Disclamer for Plushie Items
- Each plushie is handcrafted and cotton-stuffed, which means no two are exactly alike. Slight variations in shape, stitching, or details may occur, making each piece unique. Rest assured, every plushie goes through a strict quality check before being shipped.
- We do not accept refunds or returns for minor variations.
- Refunds or replacements are only offered if the plushie is damaged during shipping, and video proof of the unboxing is required. The video must clearly show the package is completely sealed and unopened before being opened on camera.